Information on transferring membership from the old site to the new site

The official New Balance online store was completely renovated in April 2017!

1. Thank you for always using the New Balance official online store.
   This site was completely redesigned in April 2017 to make it more accessible and convenient for all New Balance lovers.
   Customers who have been using the previous site can continue to use the new site.
   To use the new site, you will need to "reset your password," but the process is very simple.
   Please follow the steps below to experience the reborn New Balance (New Balance Official Online Store).

2. STEP1.Click "Login"

   We will proceed with the procedure for reissuing your password.
   Please access via the menu labeled "Login" at the top of the screen or the button below.
   Click on "Forgot your password?" on the login screen.

   Go to password reissue screen

3. STEP2.Enter the required information on the form and receive an email.

   Please enter your registered "email address" and "contact phone number" and click the "Send" button. An email with instructions to reset your password will be sent to your email address.

4. STEP3.Click on the URL in the email you received

   Please access the URL in the email you received and set a new password.
   *By registering a new password, you will be able to transfer your membership information (name, address, contact details, etc.) from the old site.

5. STEP4.Membership information transfer complete! Come experience the new New Balance official online store!

   After the transfer, please check and change your membership information on your My Page.

For those who have not received the email or have forgotten necessary information (such as contact information).

If you are unable to complete the above procedure, we apologize for the inconvenience, but please contact the inquiry desk listed below.

Various terms and conditions have been updated on the new site. Please check them.

In order to provide new membership services on the new site, various terms and conditions, such as the membership terms and conditions, have been updated. You can check the terms and conditions from the link below. Please check them before using the site.