Posted on: January 11, 2022
[Apology and restoration notice]
January 11th (Tue) Official Online Store Customer Care Telephone Inquiries
Thank you for your continued patronage of New Balance.
Some services will be changed or suspended, so please check below.
January 11th (Tue) Official Online Store Customer Care Telephone Inquiries
From around 12:00 on Tuesday, January 11th, the official online store customer care site experienced a telephone line system failure, causing us to be unable to take calls. However, service was restored at 14:30.
We deeply apologize for any inconvenience caused to our customers.
Due to expected congestion, we ask that you continue to contact us by email using the inquiry form.
We will respond to your inquiries in the order they come in.
We apologize for the inconvenience, but please use the contact form.
For inquiries Click here
*Depending on the volume of inquiries or the content of the inquiry, it may take several days for us to respond.
Regarding changes to shipping schedule after holidays
Orders placed after 15:01 on Friday, December 24th will be shipped sequentially starting from Tuesday, January 4th after the holiday.
【Change before】
Orders placed by 3:00 p.m. will be shipped the next business day (weekdays only)↓
[After change]
Orders placed by 3:00 p.m. will be shipped within 7 business days (weekdays only)Target: New Balance official online store
Period: For the time being from orders placed on Friday, December 24, 2021 at 15:01
*We will notify you at a later date when the restrictions will be lifted.
Please note that we are closed on Saturdays, Sundays, and holidays. We ship on business days excluding Saturdays, Sundays, and holidays.
*Further delays may occur depending on the circumstances.
*Please note that in the following cases, shipment may be put on hold and delivery will be delayed by several days.
・If there is any information entered in the remarks field
・Other cases where confirmation of payment status is required
*Once your order is ready to ship, we will send you a shipping notification email.
* It may take some time for the data to be registered.
*The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
MyNB members can also check the shipping invoice number in the purchase history details on their My Page.
For your purchase history Click here (You will need to log in to your myNB account.)
Please note that congestion is expected after the holiday period.
Please note that there may be delays to the above schedule.
We apologize for any inconvenience this may cause and appreciate your understanding.
New Balance Official Online Store
