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To customers who used the old site You will need to set a new password to use the new site. The transition is very easy. You can use the new site in just a few steps.
Thank you for always using the New Balance official online store.
This site was completely redesigned in April 2017 to make it more accessible and convenient for all New Balance lovers.
Customers who have been using the previous site can continue to use the new site.
To use the new site, you will need to "reset your password," but the process is very simple.
Please follow the steps below to experience the reborn New Balance (New Balance Official Online Store).
We will proceed with the procedure for reissuing your password.
Please access via the menu labeled "Login" at the top of the screen or the button below.
Click on "Forgot your password?" on the login screen.
Please enter your registered "email address" and "contact phone number" and click the "Send" button. An email with instructions to reset your password will be sent to your email address.
Please access the URL in the email you received and set a new password.
*By registering a new password, you will be able to transfer your membership information (name, address, contact details, etc.) from the old site.
After the transfer, please check and change your membership information on your My Page.
If you are unable to complete the above procedure, we apologize for the inconvenience, but please contact the inquiry desk listed below.
In order to provide new membership services on the new site, various terms and conditions, such as the membership terms and conditions, have been updated. You can check the terms and conditions from the link below. Please check them before using the site.
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