Customer Service Center Inquiries

New Balance Japan Co., Ltd. (hereinafter referred to as "New Balance") respects the privacy of everyone who uses the products sold and services provided by New Balance (hereinafter collectively referred to as "customers"), and will handle personal information with the utmost care.

New Balance uses your personal information for the following purposes. It will not be used beyond those purposes.

• Provision of various services on New Balance related sites and personal authentication of registered members
• Accepting applications for various surveys, campaigns, events, etc., contacting winners, and sending presents.
• Accepting applications for product monitors and interview subjects and contacting them
• To send email newsletters, various notices, and other information to customers who have given separate consent
• Contacting customers who have given separate consent to conduct interviews and surveys
• Delivery of URL information to senders of empty emails
• Responses to opinions and inquiries
• Temporary backup storage associated with service operation
• Creation of statistical and analytical materials processed so that individuals cannot be identified
• Delivery of purchased products and payment/necessary operations associated with delivery and payment of purchased products
• To contact customers for after-sales service, maintenance, etc. of purchased products
• Recruitment selection within our company

If you do not provide the items required for the above purposes of use, we may not be able to carry out our respective duties properly.

In order to ship products, the campaign office may collect destination information (such as name, address, telephone number, etc.) of persons other than the customer.
The campaign office will use the address information only for the purpose of shipping the product and will properly manage it as personal information. In addition, it is up to the customer to register, change, or delete the address information registered in the address book, and as a general rule, this service will not change or delete the information.

As a general rule, New Balance does not provide personal information to third parties without the consent of the customer. We will provide information only if we have specified the destination and content of the information and have obtained the customer's consent. However, in the following cases, personal information may be provided without the consent of the person to the extent that it does not violate relevant laws and regulations.

• If we determine that the customer is causing harm to a third party
• When it is particularly necessary to improve public health or promote the healthy upbringing of children, and it is difficult to obtain the consent of the customer.
• When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the customer's consent may impede the performance of those duties
• When disclosure of personal information is requested by a court, public prosecutor's office, police, bar association, consumer center, or an organization with similar authority.
• When a customer explicitly requests disclosure or provision to a third party
• When disclosure or provision is permitted by law
• When outsourcing all or part of the personal information handling operations to the extent necessary to achieve the purpose of use
• When personal information is provided following business succession due to a merger or other reason, and is handled within the scope of the purpose of use prior to the succession

Our company takes appropriate measures to prevent the leakage and outflow of personal information provided by customers.

If you are a registered member of this site, you can view, change, or delete your personal information at any time via the Internet. For other customers, in principle, only the customer himself/herself may request the disclosure, correction, deletion, suspension of use, and suspension of provision to third parties of his/her registered personal information. Please contact us at the contact details listed below. However, we may not disclose your information if there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party, if there is a risk of significant interference with the proper implementation of this service, or if it violates other laws and regulations.
In addition, if suspending the use of the personal information or suspending its provision to third parties (hereinafter referred to as "Suspension of Use, etc.") would require a significant amount of expense, or if it is difficult to implement Suspension of Use, etc., and we take alternative measures necessary to protect your rights and interests, we may not comply with your request for Suspension of Use, etc.

New Balance will endeavor to process the personal information provided accurately. However, you are responsible for ensuring that the personal information you provide is accurate and up-to-date.

As a general rule, New Balance does not collect personal information including the following: However, this does not apply if the customer provides the information themselves.

• Matters relating to ideas, beliefs and religion
• Race, ethnicity, family origin, domicile (excluding information regarding prefecture), physical/mental disability, criminal history, and other matters that may cause social discrimination
• Matters concerning workers' right to organize, collective bargaining, and other collective actions
• Matters related to participation in collective industrial action, exercise of the right to petition, and other exercise of political rights
• Health care and sex life

When New Balance responds to a request for disclosure, correction, deletion, or suspension of use of personal information, New Balance will confirm the identity of the individual using information that can identify the individual (name, address, telephone number, date of birth, email address, etc.) I will do it. However, New Balance assumes no responsibility if information that can identify an individual is obtained and used by someone other than the individual.