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【6/3 9:59まで】myNB会員限定 全品送料無料！
To order by phone, you must be a registered member of the New Balance official online store.
If you are not yet registered, please register here and use the phone order function.
If you have any difficulty registering, we will assist you in registering as a member over the phone.
<About telephone orders>
The official New Balance online store accepts telephone orders as a service exclusive to members.
Please choose from the products displayed and call us when you have decided which products you would like to order.
Please check the stock status on our website. Please note that products may be out of stock depending on the timing.
*We will process your order on your behalf. For this reason, we will set your password to the initial settings. Thank you for your understanding.
Usage image
Detailed instructions for use
Please check the size, width and color on the product page.
When you select a size, the available widths will be displayed.
If there is only one With display, the product is not available in With.
In-stock items can be ordered.
If an item is out of stock, it will be marked as "SOLD OUT" on the website.
*Please note that the product may be out of stock depending on the timing of your call.
[Excluded products]
- Sale items
- Pre-order items
- Online Exclusive Products
- Products that state "Telephone orders not accepted" on the product page
0120-577-235
Phone orders accepted from 11:00 to 15:00 (excluding Saturdays, Sundays, holidays, and our company holidays)
*Please notify us of your caller ID.
If your number is set to withhold, please dial "186" before the phone number.
- Please let us know the product number, color, size, and width of the item you want. We will check the stock.
- Please let us know your order information and delivery address. If you are a member, you can also order using your registered information.
*If you are already a registered member, please inform us when placing your order. - Payment method is cash on delivery only.
- Please let us know if you have a specific time or other requests.
An order confirmation email will be sent to the email address you registered.
Please check after the call.
*If you do not receive an order confirmation email, please contact us.
When the product arrives, please check the product number, color, size, and width to ensure that the contents are correct.
If you try on an item and find that it does not fit, or for any other reason would like to return it, you may do so by contacting us within 7 days of receiving the item (unused items only).
*Please check the delivery schedule here.
*Customers are responsible for shipping and transfer fees for returns.
*Items ordered by 3:00 p.m. on weekdays will be shipped by the next business day.
*Orders are counted from business days, so if you place an order after 3:00 p.m. on Friday or on the Saturday or Sunday, your order will be shipped by the next business day, Monday.
There are exceptions, so please contact us.
*We do not accept size exchanges after purchase. If you wish to exchange the size, please return the product you purchased and place a new order for the desired size.
*Please change your password yourself after completing your order.
Please be careful of malicious sites
Currently, there are many websites on the Internet that are similar to the official New Balance online store, including those that use our logo and image data without permission.
We are not affiliated with any such malicious sites.
