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The product you have selected is either discontinued or not currently available.
* We will respond via during our business hours (weekdays 9:30-17:00).
*Please note that inquiries made after 5:00 p.m. on weekdays, on Saturdays, Sundays, national holidays, and on our company holidays will receive responses on the next business day or later.
*If you have any inquiries after placing your order, please include your order ID.
*Depending on the content of your inquiry, it may take some time for us to respond.
*We are unable to respond to inquiries from corporate customers for sales purposes or other questions.
We are unable to answer inquiries regarding sales outlets or repairs via this inquiry form.
Please contact New Balance Japan Customer Service by telephone at the number listed below.
*Please note that our opening hours have currently changed.
*We request that callers’ phone numbers be visible through caller ID. If your number is set to not be visible, please dial “186” at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.
For inquiries regarding products purchased at stores other than the official online store,
repairs, etc., please contact us at the following.
0120-85-7120
(Please be careful not to dial the wrong toll-free number.)
0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)
*Please note that the above information may be subject to change without prior notice depending on future social conditions. *We only accept reservations by phone.
*We request that callers’ phone numbers be visible through caller ID. If your number is set to not be visible, please dial “186” at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.
For inquiries regarding products purchased at stores other than the official online store,
repairs, etc., please contact us at the following.
0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)
*Please note that the above information may be subject to change without prior notice depending on future social conditions.
*We only accept reservations by phone.
*We request that callers’ phone numbers be visible through caller ID. If your number is set to not be visible, please dial “186” at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.