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【お知らせ】台風10号の影響に伴う、カスタマーケア窓口縮小のご案内
Posted on April 14, 2023
Last updated: April 25, 2023
Thank you very much for your continued patronage of New Balance products.
We have discovered that the baseball products L3000v6 and PL3000v6, which went on sale in February 2023, contain aspects that violate the Japan High School Baseball Federation's equipment regulations.
For this reason, we sincerely apologize and inform you that the product in question cannot be used in official matches hosted by the High School Baseball Federation.
There are no issues with the quality or safety of the product, and there is no problem with its use outside of tournaments organized by the Federation, so sales will resume from Tuesday, April 25, 2023.
Therefore, before purchasing this product, we ask for your understanding that it cannot be used in official matches organized by the High School Baseball Association.
If you have already purchased this product and would like to return it, please contact our customer service department at the address listed below.
We sincerely apologize for the inconvenience and trouble caused to our customers. We will thoroughly manage our products to prevent such incidents from happening again in the future, and we hope for your continued patronage.
■ Eligible products
New Balance baseball shoes
Fresh Foam X 3000 v6 Metal AW6 (Product code: L3000AW6)
Fresh Foam X 3000 v6 Metal AK6 (Product code: L3000AK6)
Fresh Foam 3000 v6 TPU A6 (Product code: PL3000A6)
Fresh Foam 3000 v6 TPU E6 (Product code: PL3000E6)
■ Contact point
New Balance Japan Co., Ltd. Customer Service Center
Telephone number: 0120‐85‐7120
[Business days (telephone reception days), telephone reception hours]
● Business days: Monday to Friday (excluding Saturdays, Sundays, holidays, and our company holidays)
●Telephone reception hours: 11:00-13:00 / 14:00-16:00
*We only accept reservations by phone.
If you purchased from the official online store, please contact us below.
New Balance Official Online Store Customer Care
Telephone number 0120-577-235
Business hours: 9:30-17:00 (excluding weekends, holidays, and our company holidays)
Inquiry form: https://shop.newbalance.jp/shop/contact/contact.aspx
*Please check your purchase receipt and your [Order ID] on your My Page before contacting us.
*If you purchase from a store other than the official online store, we cannot respond to inquiries via email. Thank you for your understanding.
We have discovered that the baseball products L3000v6 and PL3000v6, which went on sale in February 2023, contain aspects that violate the Japan High School Baseball Federation's equipment regulations.
For this reason, we sincerely apologize and inform you that the product in question cannot be used in official matches hosted by the High School Baseball Federation.
There are no issues with the quality or safety of the product, and there is no problem with its use outside of tournaments organized by the Federation, so sales will resume from Tuesday, April 25, 2023.
Therefore, before purchasing this product, we ask for your understanding that it cannot be used in official matches organized by the High School Baseball Association.
If you have already purchased this product and would like to return it, please contact our customer service department at the address listed below.
We sincerely apologize for the inconvenience and trouble caused to our customers. We will thoroughly manage our products to prevent such incidents from happening again in the future, and we hope for your continued patronage.
■ Eligible products
New Balance baseball shoes
Fresh Foam X 3000 v6 Metal AW6 (Product code: L3000AW6)
Fresh Foam X 3000 v6 Metal AK6 (Product code: L3000AK6)
Fresh Foam 3000 v6 TPU A6 (Product code: PL3000A6)
Fresh Foam 3000 v6 TPU E6 (Product code: PL3000E6)
■ Contact point
New Balance Japan Co., Ltd. Customer Service Center
Telephone number: 0120‐85‐7120
[Business days (telephone reception days), telephone reception hours]
● Business days: Monday to Friday (excluding Saturdays, Sundays, holidays, and our company holidays)
●Telephone reception hours: 11:00-13:00 / 14:00-16:00
*We only accept reservations by phone.
If you purchased from the official online store, please contact us below.
New Balance Official Online Store Customer Care
Telephone number 0120-577-235
Business hours: 9:30-17:00 (excluding weekends, holidays, and our company holidays)
Inquiry form: https://shop.newbalance.jp/shop/contact/contact.aspx
*Please check your purchase receipt and your [Order ID] on your My Page before contacting us.
*If you purchase from a store other than the official online store, we cannot respond to inquiries via email. Thank you for your understanding.
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