If you are a myNB member, you can enjoy free shipping on orders over 5,000 yen (tax included) at any time!
Plus, kids' shoes are always shipped free!

[Important Notice] To all customers who registered as members at the store, please confirm your membership information and reset your password.

The New Balance points membership system has been updated.
Official store and online store
You will be able to use and accumulate points.

Transfer your membership information to myNB.
Let's start shopping conveniently.

Reset your password here

* Due to the membership integration, some changes have been made to the membership terms and conditions.
The address domain of the email newsletter sender is
It will be changed to @newbalance.jp.
Before you reset your password,
Please check the membership terms and conditions here.

It takes just 2 minutes! 3 steps to transfer your membership information

  1. STEP.1Reset your password

    Your registered email address and
    Please enter your contact phone number.
    When you press the send button,
    An email will be delivered to your email address.

    If you forget your registration information,
    Please contact us using the inquiry form.

  2. STEP.2Click on the URL in the email you received

    Access the URL in the email you received.
    Please set a new password.

    * If you do not receive an email,
    Is there a mistake in the email address you entered?
    It's in your spam folder
    Please check if this is the case.

    * If you still do not receive an email,
    Please contact us using the inquiry form.

  3. STEP.3Membership information transfer complete!

    LatermyNBin
    Check and change your membership information
    Please go.

Depending on your registration details, the address may be displayed differently after the street address.
Deviations may occur.
Log in to your My Page and enter your name, address,
Please check your registration information again.

* Due to the membership integration, some changes have been made to the membership terms and conditions.
The address domain of the email newsletter sender is
It will be changed to @newbalance.jp.
Before you reset your password,
Please check the membership terms and conditions here.

Reset your password here