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Members-only phone order service
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To order by phone, you must be a registered New Balance official online outlet member.
If you are not yet registered, please register here and use the phone order function.
If you have any difficulty registering, we will assist you in registering as a member over the phone.

Register Now

<About telephone orders>

At the New Balance official online outlet, we accept orders over the phone as a service exclusive to members.
Please choose from the products displayed and call us when you have decided which products you would like to order.
Please check the stock status on our website. Please note that products may be out of stock depending on the timing.
*We will process your order on your behalf. For this reason, we will set your password to the initial settings. Thank you for your understanding.

Usage image

Thank you for calling. This is Shop New Balance. I'd like to order by phone... Understood. I would like to place an order. I only accept cash on delivery. Is that okay? Yes. MRL996 BL, 25.0cm, D width, 1 item. Yes, we will look into it. Sorry for the wait. We have secured the stock. Next, may I ask for some customer information? Your name, address, phone number and shipping address will be the same. The total payment amount will be 14,904 yen. Do you have any questions? Understood. I'm looking forward to it. Thank you for your order. We have sent an order confirmation email to the email address you registered with. Please check it after your call. We look forward to serving you again.

Detailed instructions for use

Check the availability of your desired item at shop new balance

Please check the size, width and color on the product page.
When you select a size, the available widths will be displayed.
If there is only one With display, the product is not available in With.
In-stock items can be ordered.
If an item is out of stock, it will be marked as "SOLD OUT" on the website.
*Please note that the product may be out of stock depending on the timing of your call.

[Excluded products]
  • Sale items
  • Pre-order items
  • Online Exclusive Products
  • Products that state "Telephone orders not accepted" on the product page
Call Customer Care and place an order

0120-577-235
Phone orders accepted from 11:00 to 15:00 (excluding Saturdays, Sundays, holidays, and our company holidays)

*Please notify us of your caller ID.
If your number is set to withhold, please dial "186" before the phone number.

Please let us know your order and delivery address
  1. Please let us know the product number, color, size, and width of the item you want. We will check the stock.
  2. Please let us know your order information and delivery address. If you are a member, you can also order using your registered information.
    *If you are already a registered member, please inform us when placing your order.
  3. Payment method is cash on delivery only.
  4. Please let us know if you have a specific time or other requests.
Once your order is confirmed, we will send you an order confirmation email.

An order confirmation email will be sent to the email address you registered.
Please check after the call.

*If you do not receive an order confirmation email, please contact us.

We will deliver the product

When the product arrives, please check the product number, color, size, and width to ensure that the contents are correct.

*Please check the delivery schedule here.
*We do not accept size exchanges after purchase. *Please change your password yourself after completing your order.