Inquiries about the New Balance Official Online Store

■Click here to contact us for more information about how to order from this site, the latest news, and products we offer

About the New Balance Official Online Store
inquiry

■Click here to contact us for more information about how to order from this site, the latest news, and products we offer

New Balance Japan Co., Ltd. Customer Service Center

■For inquiries about our retail partners, repairs, and products purchased in stores or other sites (other companies' websites), please click here

New Balance Japan Co., Ltd.
Customer Service Center

■For inquiries about our retail partners, repairs, and products purchased in stores or other sites (other companies' websites), please click here

For inquiries regarding products purchased at stores other than the official online store,
repairs, etc., please contact us at the following.

Telephone Inquiries (Customer Service Center)

■Information on products purchased outside of our online store, products currently available for sale, or retailers, as well as comments and requests

0120-85-7120
(Please be careful not to dial the wrong toll-free number.)

<About customer service office business days and telephone reception hours>
In order to prevent the spread of the new coronavirus infection and ensure the safety of our employees, we will continue to reduce our telephone reception system and work from home, so it may take some time for us to respond to you. In some cases, it may be difficult to connect by phone. Additionally, calls may be interrupted or the sound quality may deteriorate due to circumstances such as the communication environment. We apologize for any inconvenience this may cause and ask for your understanding.

[Business days (phone reception days), telephone reception hours]

●Business days: Every Monday, Tuesday, Thursday, Friday (*Excluding Wednesdays, Saturdays, Sundays, holidays, and company holidays)
●Telephone reception hours: 11:00-13:00 / 14:00-16:00

For inquiries or requests for information regarding the "Shoe Repair Service" that we provide (for a fee) to individual users, please contact the New Balance Repair Service Office listed below.
*There is no email counter. Information will only be provided by phone.

■New Balance Repair Service Office

0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)

【Please Note】

◎Our shoe repair service offers an all-sole replacement repair that includes changing the sole unit of customers’ shoes that are no longer fit for wear because of worn-out soles or breakdown of the material in the midsole.
◎Due to the need to prepare repair parts, our shoe repair service is only available for some models (product numbers). The models eligible for the repair service are as follows: Here Please be sure to check the above before contacting us.
◎The shoe repair service may suspend orders or terminate service without notice depending on the supply situation of repair parts and order status.

*Please note that the above information may be subject to change without prior notice depending on future social conditions. *We only accept reservations by phone.
*We request that callers’ phone numbers be visible through caller ID. If your number is set to not be visible, please dial “186” at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.

For inquiries regarding products purchased at stores other than the official online store,
repairs, etc., please contact us at the following.

Telephone Inquiries (Customer Service Center)

■Information on products purchased outside of our online store, products currently available for sale, or retailers, as well as comments and requests

0120-85-7120
(Please be careful not to dial the wrong toll-free number.)

<About customer service office business days and telephone reception hours>
In order to prevent the spread of the new coronavirus infection and ensure the safety of our employees, we will continue to reduce our telephone reception system and work from home, so it may take some time for us to respond to you. In some cases, it may be difficult to connect by phone. Additionally, calls may be interrupted or the sound quality may deteriorate due to circumstances such as the communication environment. We apologize for any inconvenience this may cause and ask for your understanding.

[Business days (phone reception days), telephone reception hours]

●Business days: Every Monday, Tuesday, Thursday, Friday (*Excluding Wednesdays, Saturdays, Sundays, holidays, and company holidays)
●Telephone reception hours: 11:00-13:00 / 14:00-16:00

For inquiries or requests for information regarding the "Shoe Repair Service" that we provide (for a fee) to individual users, please contact the New Balance Repair Service Office listed below.
*There is no email counter. Information will only be provided by phone.

■New Balance Repair Service Office

0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)

【Please Note】

◎Our shoe repair service offers an all-sole replacement repair that includes changing the sole unit of customers’ shoes that are no longer fit for wear because of worn-out soles or breakdown of the material in the midsole.
◎Due to the need to prepare repair parts, our shoe repair service is only available for some models (product numbers). The models eligible for the repair service are as follows: Here Please be sure to check the above before contacting us.
◎The shoe repair service may suspend orders or terminate service without notice depending on the supply situation of repair parts and order status.

*Please note that the above information may be subject to change without prior notice depending on future social conditions.
*We only accept reservations by phone.
*We request that callers’ phone numbers be visible through caller ID. If your number is set to not be visible, please dial “186” at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.