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Posted on: December 18, 2020

【notice】
Regarding shipping and inquiries during the New Year holidays

Thank you for your continued patronage of New Balance.
We apologize for the inconvenience, but we will be closed for the New Year holidays from Saturday, December 26, 2020 to Sunday, January 3, 2021.
In addition, some services will be changed or suspended, so please check below.

Temporary suspension of delivery date specification service

We will stop accepting requests for specific delivery dates when placing an order during the following period.

[Application suspension period]
Monday, December 21, 2020 3:00 PM to Friday, December 25, 2020 3:00 PM

Once your order is ready to ship, we will send you a shipping notification email.
The shipping slip number is listed in the waybill number column, so please check the delivery status using the Yamato Transport baggage inquiry system.
* It may take some time for the data to be registered.

myNB members can also check the shipping invoice number in the purchase history details on their My Page.

Year-end and New Year holiday period

  • Shipping holiday period: Saturday, December 26, 2020 to Sunday, January 3, 2021
  • Customer Care Holiday Period: Tuesday, December 29, 2020 - Sunday, January 3, 2021

    • Regarding shipping schedule after holidays

    Orders placed after 15:01 on Friday, December 25th will be shipped sequentially starting from Monday, January 4th after the holiday.
    Please see below for shipping estimates.

    Estimated shipping time
  • Orders placed between 12/25 (Fri) 15:01 and 12/31 (Thu) 23:59 will be shipped by 1/6 (Wed)
  • Orders placed between 12:00am on Friday, January 1st and 11:59pm on Saturday, January 2nd will be shipped by Friday, January 8th.
  • Orders placed between 00:00 on Sunday, January 3rd and 23:59 on Tuesday, January 5th will be shipped by Wednesday, January 13th.
  • Orders placed between 00:00 on Wednesday, January 6th and 23:59 on Monday, January 11th will be shipped by Friday, January 15th.
  • Orders placed between 00:00 on Tuesday, January 12th and 23:59 on Friday, January 15th will be shipped by Tuesday, January 19th.
  • Orders placed between 00:00 on Saturday, January 16th and 15:00 on Friday, January 22nd will be shipped by Friday, January 22nd.

    • Please note that congestion is expected after the holiday period.
    Please note that there may be delays to the above schedule.

    We will notify you of the shipment completion by email.
    You can also check your order information from the purchase history on your My Page.
    For your purchase history Here
    You will need to log in to your myNB account.

    Regarding inquiries during the New Year holiday period

    During the closure period, we will be suspending customer care calls.
    We accept inquiries via email via the inquiry form.
    We will respond to your inquiries starting from Monday, January 4th.
    Our phone lines may be busy on Monday, January 4th, making it difficult to get through.
    We apologize for the inconvenience, but please use the contact form.

    For inquiries Here
    *For returns during the holiday period, please contact us using the email form. We will respond to inquiries in the order they are received.
    *Depending on the volume of inquiries or the content of the inquiry, it may take several days for us to respond.