If you are a myNB member, you can enjoy free shipping on orders over 5,000 yen (tax included) at any time!
Plus, kids' shoes are always shipped free!
At New Balance, we listen to customer feedback and use it to provide better products and services.
For inquiries regarding products purchased at stores other than the official online store,
■ If you purchased from a store other than ours
Products, current products, or retailers
Guidance, opinions, requests, etc.
0120-85-7120
(Please be careful not to dial the wrong toll-free number.)
*We will respond to emails within two business days.
*Depending on the content of your inquiry, it may take some time to respond, or we may contact you by phone or from a department other than the Customer Service Center.
*We are unable to respond to sales-related inquiries.
0120-85-0266
Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)
(Please be careful not to dial the wrong toll-free number.)
*Please note that the above information may be subject to change without prior notice depending on future social conditions.
*We only accept reservations by phone.
*We ask that you notify us of your caller ID. If your number is set to withhold, please dial "186" at the beginning of the phone number.
*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.