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Delivery
We will deliver your order as quickly and safely as possible.
We inspect all shoes before shipping to ensure you can use them with peace of mind.
Delivery area, delivery company
We will deliver nationwide via Yamato Transport.
Please note that product shipping is limited to within Japan.
Register as a myNB member and enjoy free shipping on purchases of 5,000 yen or more (tax included)
If the total for one order is less than 5,000 yen (tax included), the shipping fee will be 660 yen (tax included), or 1,100 yen (tax included) for Hokkaido and Okinawa prefectures.
*If the delivery destination is a remote island, etc., we will contact you separately regarding the charges.
*Guests (non-members) will receive free shipping on purchases of 7,000 yen or more including tax.
*Members of Silver rank and above receive free shipping on all items.
From 15:00 on September 9, 2021, Silver rank members are also eligible for free shipping benefits.
We started the [Free shipping on kids shoes anytime] service from 3:00 PM on September 11, 2019.
Choose the right shoes for your child according to their growth stage without worrying about shipping costs.
*Applicable to shoe products in the kids category of the official online store.
*Excluding official online outlets.
About delivery numbers
Once the shipping arrangements have been made, we will email you the shipping information.
The email will include the shipping number, so please access the shipping company's website and
You can check the delivery status of your ordered items.
Specified delivery date
You can specify the delivery date and time when placing your order.
The delivery date can be set from 5 business days after the order date.
* The specified date and time are only a guideline. Even if you have a desired delivery date and time, delays may occur due to road traffic conditions on the day. Please note in advance.
*There are some products, such as pre-order items, for which a specific date cannot be set.
*If you would like your order to be delivered on the shortest date and time, please select ``No Preference'' on the delivery date displayed when placing your order.
Specify shipping destination
It is also possible to specify a different address from the orderer's address as the delivery address.
If you are a member, you can register multiple delivery addresses in advance on your My Page.
You can also add a new delivery address when placing your order.
If you would like to change the shipping address for an item you have already ordered, please contact us via email.
*Please note that it is not possible to change the shipping address for products that have already been arranged for shipment.
- Delivery Estimate
- Products ordered by 3:00 p.m. on weekdays will be shipped by the next business day.
*Orders are counted from business days, so if you place an order after 3:00 p.m. on Friday or on the Saturday or Sunday, your order will be shipped by the next business day, Monday.
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- [With the following exceptions]
- ・Saturdays, Sundays and public holidays
- ・If verification of use is required for payment
- ・When orders are busy, or during long holidays including national holidays, New Year's holidays, Golden Week, etc.
- ・Difficult delivery due to traffic or weather conditions
- ・Pre-order products, products with delivery date and time listed on the product page
*The number of days from shipping to delivery varies depending on the region.
*There may also be other reasons beyond our control, such as system malfunctions, that prevent us from responding to your request.
Delivery to multiple destinations
Each order can only be delivered to one address.
If you would like your items delivered to more than one location, please place separate orders.
Consolidation of items ordered separately
Please note that if you order separately, we cannot ship them together.
About the statement
When the product is delivered, an invoice containing the order amount will be included.
This will be an invoice with the amount displayed, so if you do not wish to have them shipped together,
Please write "No itemized statement required" in the comments section.
Dealing with gifts
We provide free gift wrapping.
Regarding gift wrapping Here Please refer to the.
Please note that if you select cash on delivery, the bill will be billed to the delivery address.
In case of absence
If you are not at home when the package is delivered, it will be handled according to the shipping company's terms and conditions.
If a delivery box is installed, we may use it to deliver the products in accordance with the shipping company's terms and conditions.
If your item has been left at a shipping company office etc. due to your absence, please contact us to arrange for redelivery.
Please note that if you do not pick up the delivery notice within one week, it will be returned to us.
In such cases, we will not reship the item and your order will be cancelled. If you wish to purchase the item, please place a new order.
*If you refuse to accept the parcel or are absent for an extended period of time and are unable to receive it, we may place some restrictions on your future use.
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