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Plus, kids' shoes are always shipped free!

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Store Services

Store Services New Balance Official Store,

*Currently, due to COVID-19 infection prevention measures, services may not be available depending on the store, region, and situation.
Please contact the store before visiting.

  • 3D Scanning
    3D Scanning

    It measures your feet in 360 degrees and can determine the characteristics of your feet, such as size, width, height, asymmetry, and arch height, from a 360-degree perspective in just a few seconds.
    The scanned data allows you to check the three-dimensional data of your feet on the spot.

    Introducing the storeAll New Balance official stores, Factory Store Sano, Iruma, Fukaya Hanazono, The Outlet Shonan Hiratsuka, Gotemba, Osaka Kadoma, Rinku, The Outlet Kitakyushu, Tosu
    view the details
  • Stride ID
    Stride ID

    When it comes to running shoes, in addition to taking into account your foot size, we will help you choose the right shoes to suit your running form and find the perfect shoes for you.

    Introducing the storeNew Balance Harajuku, Sapporo, Ginza, Osaka
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  • With Sizing System
    With sizing
    ·system

    We offer a unique "width sizing system" that allows you to select shoes not only based on foot length (length) but also on foot circumference (width).

    Introducing the storeAll New Balance official stores and factory stores
    view the details
  • treadmill
    treadmill

    Before purchasing, you can try on running shoes, walking shoes, etc., to see how they fit and feel when you run in them.

    Introducing the storeNew Balance Ginza, Nagoya
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  • Insole replacement
    Insole replacement

    At New Balance, you can easily try out insoles sold separately.
    Come experience the difference in cushioning and safety with a fitting by our expert staff.

    Introducing the storeAll New Balance official stores and factory stores
    view the details
  • "myNB" Membership Service
    "myNB" Membership Service

    "myNB" is a great membership loyalty program that connects you with New Balance.

    Introducing the storeAll New Balance official stores and factory stores
    view the details
  • gift wrapping
    gift wrapping

    The New Balance Official Store offers free gift wrapping.

    Introducing the storeAll New Balance official stores
    view the details
  • NB Lab
    NB Lab
    (NB Labs)

    You can create your own original items by embroidering or printing on T-shirts and other items purchased in the store.
    ■Embroidery service: 308 yen (tax included) per item
    ■Print service: 550 yen (tax included) per location

    Introducing the storeNew Balance Harajuku
    view the details