If you are a myNB member, you can enjoy free shipping on orders over 5,000 yen (tax included) at any time! Plus, kids' shoes are always shipped free!
Click here for the user guide
Using Coupons
Get that product you've always wanted with a great coupon.Please take advantage of our coupons to save money on your shopping. How to use coupons at the online store We will show you how to obtain a birthday coupon. *Please contact the applicable store to use the coupon in store.
The New Balance official online store and official online outlet offer coupons that can be used exclusively by myNB members. To use the coupon, simply select and enter the coupon displayed on your My Page when placing your order! You can easily enjoy great deals on your shopping.
How to use a coupon code
If you wish to use a coupon code, after adding the product to your cart, please click the "Proceed to checkout" button on the cart screen to proceed to the next step.
On the "Specify order method" screen, there is an option to use coupons. Please enter your coupon code here.
You can also use the [Show available coupons] button to display the coupons you can use and select from there.
If you are happy with the content, please proceed to the next step by clicking the [Set and order confirmation screen] button.
On the "Confirm order details" screen, you can check the total coupon discount and total order amount (tax included).
Please check the details and, if you are happy with the order, confirm it by clicking the "Order" button at the bottom of the screen.
This completes the use of the coupon and your purchase.
Your birthday, For your growing child's birthday You can buy new shoes and apparel at great prices!
How to get a birthday coupon
When registering as a new myNB member, enter your date of birth. To register as a new member, click here.
If you would like to receive a KIDS birthday coupon, please also enter your child's date of birth.
*If you are already a myNB member but have not yet entered your child's date of birth, please log in and change it by going to "Change Member Information" in My Menu.
Select "I want" to subscribe to e-mail magazine (online store) or e-mail magazine subscription (in store). Please fill in the other required fields and complete your membership registration.
After that, if you wish to subscribe to our email newsletter, we will send you a birthday coupon email during your birthday month.
[Terms of Use]: Available for purchases of 11,000 yen or more (tax included). <Online site coupon>: Can only be used once on either the New Balance "Official Online Store" or "Official Online Outlet" sites. <Official Store Coupon>: Can only be used once at any of the "Official Stores".
*You can check available coupons on My Page.
About KIDS birthday coupon
● The KIDS birthday coupon discount rate is 10% OFF.
● In the month of your child's birth, It will be displayed under "Special coupons just for you."
● KIDS Birthday Coupons can only be used on KIDS items.
● You can register the birthdays of up to five children under the age of 15 by going to "Change Member Information" in My Menu. You can also register your grandchild's birthday.
[Notes on using coupons]
■ Participating stores: New Balance's "Official Online Store" or "Official Online Outlet", and "Official Store" can be used once at each store.
■For terms of use, please check the details of each coupon on My Page. When you use a coupon, you agree to the "Coupon Terms and Conditions" of each store.
■ Please be sure to check the coupon terms and conditions before using the coupon at the official online store.
■ For in-store usage, please contact store staff.
・Only one type of coupon code can be used per order. Multiple coupons cannot be used at the same time.
・This coupon can only be used by those who have registered as a my NB member and whose coupon is displayed on their My Page (the member themselves).
・ If a coupon is used by anyone other than the coupon holder, the coupon will be invalid.
・Coupons cannot be used on products for which the order process has been completed.
・ Once you have used a coupon and completed payment, the coupon will be considered used in the system and will no longer be available for reuse. (Coupons cannot be reused even if you return an item and then repurchase.)
・The coupon service is only available on PCs/smartphones (tablets).
- If you purchase multiple items and then return some of the items, the coupon will not be applicable if the total amount of your order falls below the terms of use.
- Cannot be used from other devices including feature phones.
Coupon terms
New Balance Official Online Store Coupon Terms and Conditions
These terms and conditions set forth the terms and conditions of the "Coupon" service provided in connection with shopping at the New Balance official online store (https://shop.newbalance.jp/) ("this site").
definition
The "Coupon" service (hereinafter "this Service") is a service that issues coupons as shopping benefits at the New Balance official online store and allows you to receive discounts when shopping based on the various terms and conditions.
Coupons will be displayed on the My Page of customers who have registered as myNB members.
Coupons can be used at the New Balance Official Online Store, New Balance Official Online Outlet, or both. Cannot be used at stores other than New Balance Official Online Store and New Balance Official Online Outlet (including physical stores and online shops).
Regarding the terms of use specified by the coupon
Regarding the application of discount coupons, there are terms and conditions for each coupon. Please check these before using the coupon.
Eligible products: Only products listed on the coupon or products in the applicable category. Products that are not eligible for the coupon are listed on the product page, so you can check there.
*Coupon applies only to the product price (excluding tax), and does not apply to consumption tax, shipping or other fees.
Validity period: You can use the coupon within the validity period listed in the list of coupons you own on My Page.
Number of coupons available: Multiple coupons cannot be used in one order.
Important notices and when coupons cannot be used
Cannot be used on eligible products or products outside of eligible categories.
If this site is down due to system maintenance or other reasons, you will not be able to use it.
Even if the conditions for using a coupon are met, the coupon may not be applicable to pre-ordered items.
Coupons cannot be used by any third party other than the customer to whom the coupon was issued.
This coupon cannot be used at any stores (including physical stores and online stores) other than the New Balance official online store and the New Balance official online outlet. Please note that other conditions for which the coupon cannot be used may change without notice. For details, please refer to the terms of use listed for each coupon code on your My Page.
About coupon usage confirmation
You can check the coupon discount on the input confirmation screen, order confirmation email, and purchase statement (delivery note).
Regarding coupon cancellation and usage restrictions
Coupons that have expired will automatically become invalid.
If any of the following apply to you, we may cancel some or all of your coupons or restrict your use of coupons.
If there is any illegal or fraudulent activity
If you have engaged in any conduct that significantly damages the relationship of trust with us
If you violate any of our rules or regulations.
When used by a third party other than the customer
We will not provide any compensation and will not be held responsible for any cancelled or invalid coupons.
If you completed your order without using the coupon
Coupons cannot be used on orders that have already been completed.
Refusal
This service is only compatible with PCs/smartphones (tablets). It cannot be used from other devices, including feature phones.
The final decision regarding coupon issuance and usage will be made by our company.
The coupon may only be used by the customer himself/herself and cannot be used by any third party other than the customer.
You may not transfer or resell your Coupons to any other third party or share them with any third party.
Coupons held by customers cannot be exchanged for cash or refunded for any reason.
When a customer uses a coupon, we assume that the coupon is used by the customer himself/herself. Furthermore, we will not be held responsible for any damage caused to the customer.
If you use a coupon that we deem inappropriate, we may refuse any future services we provide.
Changes, revisions, and termination of terms and conditions
The contents of these terms and conditions may be changed, revised or terminated without notice.