How to order
The basic flow of your order is as follows:
You can add or remove items from your shopping cart at will.
When you select a size, the width will be displayed. If you do not select the width, you will not be able to add it to your cart.
When you add an item to your shopping cart, it is not reserved in stock.
Please note that once your purchase is complete, we will arrange for stock to be filled, and if the item is popular, has limited stock, or multiple customers have placed an order, it may be sold out during the purchase process.
*For products where you can choose the width, all available widths will be displayed.
*Some products may not be available with the product, so please select the one displayed.
Once you have confirmed the product, please follow the steps below to place your order.
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1. Check the contents of your shopping cart.
Please check the contents of your shopping cart carefully to ensure that the product, size, color, quantity, etc. are correct.
For items where you can choose the width, please click on the desired width to select it.
*If you cannot select an item, be sure to click on the displayed option to select it. -
2. Specify the delivery address and payment method.
Please enter the correct delivery address.
Please choose from the following payment methods: "Cash on delivery (cash or credit card accepted)", "Credit card payment", "d-payment", "Merpay", "Amazon Pay" or "Kuroneko deferred payment".
→For details, please see the "Payment Methods" section.
If you would like gift wrapping,
On the purchase screen, please select gift wrapping or message charm from [STEP 2: Specify your order method].
*For information on gift wrapping, please click here. -
3. Make a final confirmation of your order on the "Purchase Confirmation Screen."
Please carefully check the details of your order and then press the "Purchase" button. Please note that once you press the "Purchase" button, your order will be sent and you will not be able to change the details of your order after that. Please carefully check the details on the "Purchase Confirmation Screen", correct any mistakes, and then press the "Purchase" button.
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4. Order acceptance completed
An "Order Confirmation" email will be automatically sent to the email address you provided.
If you do not receive an email, your order may not have been completed correctly.
About payment methods
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Cash on delivery
Please pay the price to the delivery company's driver upon receipt of the product.
You can also pay with various credit cards and debit cards.
There is no charge for cash on delivery (we will cover the cost).
*Cash on delivery may not be available for deliveries to some areas of Okinawa Prefecture and remote islands.
In that case, we will inform you separately by email.
The available cards are as follows:
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Credit card payment
The following credit cards can be used for online payments.
Payments can be made in 1, 2, 3, 6, 10, 15 or 20 installments, as a bonus lump sum, or in revolving payments.
Charges will be applied at the time of product shipment.[!]please note
[When using a VISA debit card, au Wallet, etc.]
*If you use a VISA debit card, au Wallet, etc., the amount will be immediately debited from your account at the time of ordering (at the time of credit approval).
*If sales are processed at an amount different from the amount approved at the time of crediting, double deductions may occur.
*The overdraft amount will take some time to be processed by the bank, but the amount at the time of credit will be refunded at a later date.
*We cannot cancel orders after they have been placed. However, if you cancel, due to system reasons, it may take 45 to 70 days (depending on the card company) to refund your payment after the cancellation date. -
d payment
You can use d Payment (formerly d Keitai Payment Plus) as a payment method.
After confirming your order, you will be redirected to DoCoMo's carrier payment site page to complete the purchase procedure.
You can pay together with the usage fee for your smartphone or tablet, or pay by credit card.
Even if you do not have a Docomo line, you can use the service if you have a d account.
The available amount varies depending on the contract details, etc. Please check before using.
Please check here for information on issuing a d account. (Go to d payment site)
＜Notes＞
*If it is stated on the product page that dPayment is not available, it cannot be used.
*You can use d points on the Docomo carrier payment website page.
*The "d Points" used for payment will not be reflected on the statement. The actual billing amount will reflect the amount of d Points used.
*After confirming your order, you will be redirected to Docomo's carrier payment page to complete the purchase procedure.
*dPayment (Docomo) payments are made using the services of GMO Payment Gateway, Inc.
*A d account/password is required to use in a Wi-Fi environment.
*For inquiries regarding dPayment, please contact us below.
Reference URL (to the dPayment site): Please check here. -
Amazon Pay
This is a service that allows you to shop at the official New Balance online store using your Amazon registration information without having to register as a member.
First-time customers can skip the registration process for membership on the official New Balance online store and make payments and orders using the credit card information and address registered with Amazon.
*You can select this option on the login screen after clicking "Proceed to purchase".
<Notes>
Even if your order has been completed with Amazon Pay, the payment has not yet been completed, so the order may be canceled depending on the card information used by the customer. In that case, please check the expiration date, insufficient credit, etc., and then try the procedure again.
For inquiries regarding Amazon Pay, please contact us below.
Reference URL (to Amazon pay site): Please check here. -
Merpay
This is a payment service that allows you to make payments using the Mercari app.
You can use Mercari sales proceeds, points, Merpay balance, etc.＜Notes＞
*Depending on your connection environment, your order may not be completed even if payment is completed on the Mercari app.
If the order completion screen does not appear, please contact us.
*If the product page states that Merpay cannot be used, it cannot be used.
*When placing an order, you will be redirected to the Mercari app to complete the purchase process.
*For inquiries regarding Merpay, please contact us below.
Reference URL (to Merpay site): Please check here. -
PayPay
You can use PayPay as a payment method.
When placing an order, you will be directed to the PayPay smartphone app or payment site page to complete the purchase procedure.
Only PayPay balances can be used for payment.
If you do not return to our site from the PayPay app after completing PayPay payment, the payment will be treated as cancelled.
Even if you win a sweepstakes, the bonus that was scheduled to be awarded will be forcibly canceled.
Please note that we cannot restore bonuses under any circumstances.＜Notes＞
*Depending on your communication environment, your order may not be completed even if payment is completed on the PayPay app.
If the order completion screen does not appear, please contact us.
*If the product page states that PayPay cannot be used, it cannot be used.
*When ordering on a smartphone, you will be redirected to the PayPay app to complete the purchase.
*For inquiries regarding PayPay, please contact us below.
Reference URL (to the PayPay site): Please check here. -
Pay later
When placing an order, you will need to authenticate your email address and mobile phone number to complete the purchase.
You can make purchases without a credit card, just enter your email address and mobile number.
*You will need to enter the 4-digit authentication code sent to you via SMS.
Multiple purchases can be paid for together by the 10th of the following month.
When you sign up for PaydyPlus for free, you can take advantage of features such as the ability to pay in 3 or 6 installments with no fees* and monthly budget settings.
*Only direct debit and bank transfer are free of installment fees.
**3-month deferred payment is available for purchases of 3,000 yen or more per transaction, and 6-month deferred payment is available for purchases of 6,000 yen or more per transaction.
＜Notes＞
*Depending on your internet environment, your order may not be completed even if payment is completed via Paypal.
If the order completion screen does not appear, please contact us.
*If the product page states that Atobarai (Paypal) cannot be used, it cannot be used.
*For inquiries regarding Atobarai (Paidy), please contact us at the address below.
Reference URL (To the Atobarai (Paidy) site): Please check here. -
◆For members only◆ Kuroneko payment after delivery (convenience store payment, post office transfer)
This is a payment method in which payment is made after the product arrives at the customer's hands.
After the product is shipped, we will send you a payment slip separately from the product, so please pay at your local convenience store or post office. You can also use au Easy Payment from your smartphone.
*If the orderer's address and delivery address are different, the mailing address will be the orderer's address.
*The sender will be Yamato Credit Finance Co., Ltd.
Please check the following regarding the Kuroneko deferred payment (convenience store payment/post office transfer) service.
<Payment fee>
A separate payment fee of 330 yen (tax included) will be required.<Payment deadline>
Please pay within 14 days of invoice issue. The payment deadline is also stated on the invoice.[Terms of Use]
・If the cumulative total of your purchases, including products from other companies, exceeds 55,000 yen (tax included), you will not be able to use this offer.
Reference URL (to Kuroneko Deferred Payment FAQ site): Please check here. -
If you would like a receipt issued,
[For credit card payments, Amazon PAY, dPayment, and PayPay]
We will include an itemized invoice that complies with the invoice system, which you can use as a receipt.
The order shipment completion email can also be used as a receipt under the invoice system.
*The purchase amount, tax rate, and registration number are listed.
If you wish to specify the recipient's name, special notes, or have a handwritten receipt issued, please enter your request for a receipt, the recipient's name, and special notes in the receipt section of [STEP 3: Confirm your order details] during the order process.
*A receipt will be included. Please note that we cannot send the receipt digitally.
*If we are unable to determine the addressee's name or other details, we will change it to the name of the person placing the order.
*As a general rule, invoices that are left blank or state the product price or item price will not be accepted. In cases where we are unable to understand the contents of the description, we will change it to the appropriate name (shoes price, apparel price).
*The receipt will be included with the product, so if you would like it sent separately to the orderer, please fill in the shipping address.
*We cannot create the product even if you pay in full with points.
After placing your order, please contact us using the inquiry form.
If the item is not yet prepared for shipping, it will be included in the package, but if the item is already prepared for shipping or after the item has arrived, it will be sent by mail.
[Cash on delivery]
Since payment has not yet been received, we are unable to bundle the item with the product.
The cash on delivery receipt issued by Yamato Transport, attached to the shipping invoice, will serve as a receipt.
[In the case of Kuroneko deferred payment]
The "Transfer Receipt" (or "Transfer Invoice and Receipt" if paying at a post office) that you receive when making payment using the designated invoice (transfer handling slip) will serve as a receipt.
[Pay Later]
The usage details that are automatically registered on your "My Paidy" customer screen at the time of payment will serve as a receipt.
If you are paying at a convenience store, please use the payment slip from the time of transfer, and if you are paying by direct debit, please also use the details from your bankbook.
