We will deliver nationwide via Yamato Transport.

Please note that product shipping is limited to within Japan.



If you register as a member at the official New Balance online store, shipping is free regardless of the amount of your order!

At New Balance official online outlet, shipping is free for purchases of 5,000 yen or more (tax included).

If the total amount of your order is less than 5,000 yen (tax included), the shipping fee will be 660 yen (tax included).

*Guests (non-members) can enjoy free shipping for purchases of 15,000 yen or more (tax included).

ニューバランス公式オンラインストアでは、会員、ゲストにかかわらず、いつでもキッズシューズを送料無料でお届けします。

Choose the perfect shoes for your child together with you, without having to worry about shipping costs, based on their developmental stage.

*Applies to shoes in the kids' category on the official online store.

*Excluding official online outlets.

You can specify the delivery date and time when placing your order.

ご指定日は、ご注文日から５営業日後より設定頂けます。

* The specified date and time are only a guideline. Even if you have a desired delivery date and time, delays may occur due to road traffic conditions on the day. Please note in advance.

*If you would like your order to be delivered on the shortest date and time, please select ``No Preference'' on the delivery date displayed when placing your order.

You can also specify a shipping address other than the order address.

If you are a member, you can register in advance using your address in My Account.

If you register multiple addresses, you can specify a preferred shipping address and it will automatically be displayed as your preferred shipping address.

You can also update your address or add a new one when placing your order.

*Please note that the shipping address cannot be changed after an order has been placed.

Products ordered by 3:00 p.m. on weekdays will be shipped by the next business day for the official online store, and within 3 business days for the official online outlet.

※営業日起算のため、金曜日15時以降、土日にご注文の場合、月曜日が起算日となります。

[With the following exceptions]

・Saturdays, Sundays and public holidays

・If verification of use is required for payment

・When orders are busy, or during long holidays including national holidays, New Year's holidays, Golden Week, etc.

・Difficult delivery due to traffic or weather conditions

・Pre-order products, products with delivery date and time listed on the product page

*The number of days from shipping to delivery varies depending on the region.

*There may also be other reasons beyond our control, such as system malfunctions, that prevent us from responding to your request.

Each order can only be delivered to one address.

If you would like your items delivered to more than one location, please place separate orders.

Please note that if you order separately, we cannot ship them together.

If you are not at home when the package is delivered, it will be handled according to the shipping company's terms and conditions.

If a delivery box is installed, we may use it to deliver the products in accordance with the shipping company's terms and conditions.

If your item has been left at a shipping company office etc. due to your absence, please contact us to arrange for redelivery.

Please note that if you do not pick up the delivery notice within one week, it will be returned to us.

In such cases, we will not reship the item and your order will be cancelled. If you wish to purchase the item, please place a new order.

*If you refuse to accept the parcel or are absent for an extended period of time and are unable to receive it, we may place some restrictions on your future use.