For inquiries regarding products purchased at stores other than the official online store,

■ If you purchased from a store other than ours

Products, products currently on sale, or retailers

Guidance, opinions, requests, etc.

0120-85-7120

(Please be careful not to dial the wrong toll-free number.)

Please select the appropriate item below and contact us.

・Information on products and retailers currently on sale

・Inquiries regarding purchased products

・Other inquiries

Depending on the items you select and the content of your inquiry, it may take some time to respond, or we may contact you by phone or from a department other than our Customer Service Center.

*We will respond to email inquiries within 3 business days.

*Depending on the content of your inquiry, it may take some time to respond, or we may contact you by phone or from a department other than the Customer Service Center.

*We are unable to respond to inquiries made to our company for business purposes or inquiries other than those related to our customer service center (various inquiries, opinions, requests, etc. regarding products).

[Business days (telephone reception days), telephone reception hours]

● Business days: Monday to Friday (excluding Saturdays, Sundays, holidays, and our company holidays)

●Telephone reception hours: 11:00-13:00 / 14:00-16:00

For inquiries or requests for information regarding the "Shoe Repair Service" that we provide (for a fee) to individual users, please contact the New Balance Repair Service Office listed below.

*There is no email counter. Information will only be provided by phone.

■New Balance Repair Service Office

0120-85-0266

Business hours: Weekdays 10:00-17:00 (excluding New Year's holidays, Saturdays, Sundays, and public holidays)

(Please be careful not to dial the wrong toll-free number.)

【Please Note】

◎The all-sole replacement repair performed by our shoe repair service involves replacing the sole unit of your precious shoes when they have become unwearable due to worn-out soles or deterioration of the midsole material.

◎Due to the need to prepare repair parts, our shoe repair service is only available for some models (product numbers). Please be sure to check here for models eligible for repair service before contacting us.

◎The shoe repair service may suspend orders or terminate service without notice depending on the supply situation of repair parts and order status.

*Please note that the above information may be subject to change without prior notice depending on future social conditions.

*We only accept reservations by phone.

*We ask that you notify us of your caller ID. If your number is set to withhold, please dial "186" at the beginning of the phone number.

*Please note that this call is being recorded to improve quality and to confirm details pertaining to the call’s inquiry.