Dear Valued Customer,

Thank you for your continued patronage of New Balance.

現在、弊社の社名やブランド名を騙り、SNS上でクリエイターや一般のお客様に対して、虚偽のPR依頼やキャンペーンの案内を行う事例が複数確認されております。

これらは全て詐欺行為であり、弊社とは一切関係ございません。

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いつもニューバランス公式オンラインストアをご利用頂きまして、誠にありがとうございます。

このたび「会員限定 Made in USA / UK アイテム Wポイントキャンペーン」において、システムの不具合により、一部のお客様に付与予定ポイントのに誤りがあることが判明いたしました。出荷日から14日後にポイントが自動付与されますが、付与後2営業日以内に、正しい計算に基づいたポイント数へ変更させていただきます。

In the case of excess points: If you have been awarded W points or more, we will re-award you W points. The excess points will be deducted.

In case of insufficient points: We will add the missing points so that you receive double points.

After points are awarded, they will be manually processed to ensure the correct number has been awarded, so please use your points from the day after the next day.

*Please note that if you place an order using excess points, your order will be cancelled.

Once again, we sincerely apologize for any inconvenience caused to our customers.

We appreciate your continued patronage of New Balance official online store.

Please check here for details.

Dear Valued Customer,

Thank you for your continued patronage of New Balance.

Please be aware that there are currently many fake websites that are using our logo and product images without permission through social media advertisements and other means.

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Please check below for information on products that are subject to price changes.

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Dear Valued Customer,

Thank you for always using New Balance.

Due to a review of the terms and conditions of use for coupons, we have decided to change the upper limit of the amount that can be used.

Click here for more details.

Thank you for your continued patronage of New Balance.

Due to an increase in orders due to the sale, we will be changing our shipping schedule.

Please check here for details.

Five myNB members who submit reviews each month will be chosen at random to receive 5,000 points.

Please let us know what you think of New Balance items in your reviews!

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To alleviate any concerns you may have about the size of your apparel or shoes, the official New Balance online store has launched a free return service for apparel, running shoes, and football shoes, allowing you to try on shoes at home and return them with ease!

Please feel free to try out any products that interest you.

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When you shop at the official New Balance online store using the student/faculty discount program, you'll get 10% off eligible items + free shipping!

Please take advantage of this opportunity!

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Thank you for your continued patronage of New Balance.

New Balance official online storeWe will be revising our shipping service from 10:00 on Tuesday, April 1st.

All purchases by myNB members will be shipped free of charge regardless of the purchase amount, and purchases by non-members (guests) will be shipped free of charge for purchases over 15,000 yen.

We will do our best to provide you with service that will satisfy you.

We hope to receive your continued patronage in the future.

We have discovered a printing problem with the "Nagoya Women's Marathon Graphic Short Sleeve T-Shirt (NB Flying) AWT5102Y" that was sold in February 2025. We deeply apologize for any inconvenience caused.

If you have purchased the applicable products, please check the details here.

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